Frequently Asked Questions About Home Remodeling

We’re fully licensed, insured, and experienced — with well over 100+ successful remodels completed. Bassett Homes is built on transparency and consistency, backed by the most Google reviews in our category. You can verify our credentials and feedback anytime.

Absolutely. We’ll show you real spaces, real stories, and real results — not stock photos. You can view completed projects and see what homeowners say about working with us from start to finish.

We handle it all. Once you hire us as your designer, we take care of the entire process — scanning, 3D modeling, permits, scheduling, materials, and production — all organized through BassettOS™, our project management system that keeps you in the loop.

We don’t do ballpark guesses. We start with real averages and project examples so you know what’s realistic, then provide an exact price once your design is complete. Every quote is fully itemized — no hidden costs, no fine print.

That depends on your project scope and material selections, but we give you a locked-in start week guarantee as part of our Performance Protection Program. We stay on schedule — and if something changes, you’ll know why before it happens.

Only our trusted professional team — people we know, trust, and train. Everyone who steps into your home represents our standards: respect, precision, and care.

Through BassettOS™, our custom project management platform. It keeps everything transparent — schedules, progress photos, updates, and direct communication — so you always know what’s happening, even when you’re not there.

We’re ready for it. If a hidden issue appears, we handle it through a Time & Material Change Order. You’ll see the issue, understand the cost, and approve it before anything moves forward. No surprises. Ever.

Yes. Every project is protected by our Performance Protection Program, which includes:

• Response Guarantee: Replies within 24 business hours (Tue–Sat).
• Estimate Guarantee: Proposal delivered within five business days after measurement.
• Start Date Guarantee: Your confirmed start week is locked in once your design is approved.
• Workmanship Warranty: A 2-year workmanship warranty plus all applicable manufacturer warranties.
• Performance Credit: If we miss a documented guarantee, you receive an invoice credit — up to $500 per project.

These apply to all projects managed directly by Bassett Homes, excluding delays outside our control (like weather or late client decisions).

We don’t just build — we educate, systemize, and protect every homeowner we work with.

We start with education so you always know what you’re getting.

We manage everything through BassettOS™, our in-house operating system that keeps your remodel transparent and organized.

We’ve done it 100 times over and over again, refining every step.

We stand behind our work with our Performance Protection Program — so your investment and peace of mind are protected from start to finish.

And we’re the most-reviewed remodeler in our category for one simple reason: we deliver exactly what we promise.